Privileged Access Management for IT Services

CyberElements was approached by a multinational service provider that has clients in 16 countries with more than 8,000 employees.

They turned to CyberElements with the need to upgrade their business value by increasing the security level when connecting to their customers’ infrastructure.

They were looking to replace the VPN they were using with a PAM solution (Privileged Access Management) to respond to their customers’ demands.

“Our VPN was not enough anymore; PAM solutions become the new norms. It’s a must for a service provider to secure the access when connecting to customers’ infrastructure.”

Challenges

• Secure remote privileged access to clients’ infrastructure for maintenance and support.
• Secure internal privileged access for their admins.
• An easy-to-deploy solution given the large number of clients.
• A suitable commercial offer adapted to service providers.

Solution Highlights

Ensure full traceability on customer connections

Traditional remote access tools (VPN and Remote Desktop) are not sufficient anymore, and PAM has become the new norm. It is now a must for a service provider to secure the access when connecting to clients’ infrastructure. It is the way to protect both the service provider and the client.

Flexibility, rapid deployment and a central management console

For a service provider with numerous clients, it is essential to have a flexible solution which allows rapid onboarding for new users. CyberElements can be deployed in a few clicks without compromising security, by installing just a Gateway for each client. It can be managed through one admin console, centralising administration in one platform.